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Switching from BT - heard nothing from Plus net for 6 weeks

mike40g123
Newbie
Posts: 5
Registered: 14-10-2015

Switching from BT - heard nothing from Plus net for 6 weeks

Hi,
I'm switching from BT Infinity to Plus Net. I signed up late September and have had the welcome letter a few days later with my username, password etc. However, that's it, nothing since.
How long should I have to wait before I get sent a router and get connected?
Thanks
Mike
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Switching from BT - heard nothing from Plus net for 6 weeks

Let me look into this for you.
[EDIT]
It looks like the orders never progressed to our suppliers. I've replaced them now and they're due to complete on the 28th.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mike40g123
Newbie
Posts: 5
Registered: 14-10-2015

Re: Switching from BT - heard nothing from Plus net for 6 weeks

Hi Matthew,
I've just had a text saying the router is on the way.  Smiley
Many thanks
Mike
mike40g123
Newbie
Posts: 5
Registered: 14-10-2015

Re: Switching from BT - heard nothing from Plus net for 6 weeks

Hi Matthew,
Another quick question - will I get sent an Open Reach modem to go with the router or shall I just use my BT HomeHub 5?
Thanks
Mike
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: Switching from BT - heard nothing from Plus net for 6 weeks

You will receive a Openreach modem but if you want to keep using your HomeHub 5 that's absolutely fine.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team