hi I changed from Plusnet Extra to Plusnet Unlimited 12 mth contract on ADSL last Christmas. Fibre is now available in my area. If I change to Fibre Unlimited, what happens to the ADSL unlimited product early termination fees? I looked at the policy page but it isn't clear to me. http://www.plus.net/support/service/policies/product_change_policy.shtml eg. will the ADSL unlimited early termination fee just be added onto the new Fibre unlimited cancellation charges?
Also, as an existing customer, am I right I only have to pay £25 for fibre activation instead of £50? (My phone is not with Plusnet) Thanks in advance.
Hi there, If you upgrade from ADSL to Fibre with us your existing contract will be dropped and a new fibre contract started - you won't be required to pay off the remainder of the previous contract As for the activation cost, it would indeed be £25 (though I believe this is waived if you do opt to move your phone to us )