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Switching from ADSL 1yr unlimited to Fibre unlimited - fees query

bill888
Seasoned Pro
Posts: 821
Thanks: 105
Fixes: 21
Registered: 18-10-2008

Switching from ADSL 1yr unlimited to Fibre unlimited - fees query

hi
I changed from Plusnet Extra to Plusnet Unlimited 12 mth contract on ADSL last Christmas.
Fibre is now available in my area.
If I change to Fibre Unlimited, what happens to the ADSL unlimited product early termination fees?
I looked at the policy page but it isn't clear to me.
http://www.plus.net/support/service/policies/product_change_policy.shtml
eg.  will the ADSL unlimited early termination fee just be added onto the new Fibre unlimited cancellation charges?

Also, as an existing customer, am I right I only have to pay £25 for fibre activation instead of £50?  (My phone is not with Plusnet)
Thanks in advance.
1 REPLY
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Switching from ADSL 1yr unlimited to Fibre unlimited - fees query

Hi there,
If you upgrade from ADSL to Fibre with us your existing contract will be dropped and a new fibre contract started - you won't be required to pay off the remainder of the previous contract Smiley
As for the activation cost, it would indeed be £25 (though I believe this is waived if you do opt to move your phone to us Smiley )