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Switching from 76mb to 38mb Unlimited Fibre

plumster
Dabbler
Posts: 12
Registered: 10-04-2014

Switching from 76mb to 38mb Unlimited Fibre

I joined Plusnet in April 2014- signing up for the Unlimited fibre broadband upto 76mb service at £19.99 a month which at the time was on offer at £12.50 a month for the first 9 months. So, my monthly broadband payment will go up to the full price of £19.99 in January 2015. My question is - could I  downgrade to the Unlimited Fibre 38mb service at £14.99 a month - as I can only get  max speed of 35mb with my current upto 76mb service. If I can switch, will this effect my 18 month contract ? And also can I request the switch via this message board rather than doing it over the phone?
9 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
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Registered: 05-04-2007

Re: Switching from 76mb to 38mb Unlimited Fibre

Quote
And also can I request the switch via this message board rather than doing it over the phone?

We'd really say that you should contact our Customer Options Team (also known as cancellations) to request any changes, the alternative is to use the 'product change' link when logged in to our website. Switch products would likely result in a new contract, but you can discuss this with us if you were to call in.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pwatson
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Registered: 26-11-2012

Re: Switching from 76mb to 38mb Unlimited Fibre

Quote from: Chris
the alternative is to use the 'product change' link when logged in to our website

Last time I checked you couldn't downgrade using the 'product change' link - Has this changed?
plumster
Dabbler
Posts: 12
Registered: 10-04-2014

Re: Switching from 76mb to 38mb Unlimited Fibre

Many thanks for replying. I have been doing some reading around on this matter and it looks like I can switch between products without it effecting my contract.  See here:
http://s29.postimg.org/uo98h80w7/plus1.png
It seems unequivocally, unless I'm missing something?
And with regards to doing the downgrade via a request in the Plusnet forum -  I found this post. Posted by the member "Mark_" on 20/10/14:
http://s27.postimg.org/hsx7b4rv7/plus2.png
I would be grateful if a member of the Plusnet team on here could confirm this. And if I am correct in my interpretation of the rules, regarding the downgrade not effecting my 18 month contract,  possibly provision the downgrade, via the forum, to the 38mb fibre service ( priced at £14.99) on my next billing date (08/12/14) ?
Many thanks.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Switching from 76mb to 38mb Unlimited Fibre

Hi,
Yes, sorry you are correct, you shouldn't have a new contract for downgrading to the other fibre product.
Realistically we shouldn't be doing this from a request via the forum as that goes against our processes.
Do you want this to happen on your next billing date, or the first one after your discounts expire?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
plumster
Dabbler
Posts: 12
Registered: 10-04-2014

Re: Switching from 76mb to 38mb Unlimited Fibre

Quote from: Chris

Do you want this to happen on your next billing date, or the first one after your discounts expire?

Hello!
Thanks for your reply. I would be grateful if you could make  this happen on my Next billing date
Many thanks .
Community Gaffer
Community Gaffer
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Re: Switching from 76mb to 38mb Unlimited Fibre

OK, just to confirm you'll lose the discount you currently have as this is classed as a downgrade.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
plumster
Dabbler
Posts: 12
Registered: 10-04-2014

Re: Switching from 76mb to 38mb Unlimited Fibre

I take it that will mean my next bill date (08/12/14) will show my fibre broadband priced at £14.99 instead of the current discounted price of £12.50 ?
That will be OK.

Many thanks
dick:quote
Community Gaffer
Community Gaffer
Posts: 17,665
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Registered: 05-04-2007

Re: Switching from 76mb to 38mb Unlimited Fibre

That's scheduled in for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
plumster
Dabbler
Posts: 12
Registered: 10-04-2014

Re: Switching from 76mb to 38mb Unlimited Fibre

Cheers !
Thanks for your help. Smiley