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Switching contract during first 14 days

ninja47
Newbie
Posts: 2
Registered: ‎22-07-2016

Switching contract during first 14 days

Hello,

 

I've just moved into a new home and started a new contract again with plusnet which meant avoiding paying the house move charge. The price I was given for Fibre extra and phone is around £18 higher a month than a limited time deal I can currently see on Plusnet's own website. 

I'm wondering if there is anyway to change over to the cheaper contract as I'm still in the first 14 days of my contract?

I've just spent nearly an hour and a half on the phone to them being put on hold and passed between pretty much every department as no one seemed to know how to deal with this!

Does anyone have any experience with doing this or any advice?

Posting here as a kind of last ditch effort before I just phone them and cancel it altogether.

 

Thanks,

3 REPLIES
Community Veteran
Posts: 1,636
Thanks: 294
Fixes: 35
Registered: ‎13-08-2015

Re: Switching contract during first 14 days

Your 14 days starts when you sign up, not service activation.

ninja47
Newbie
Posts: 2
Registered: ‎22-07-2016

Re: Switching contract during first 14 days

Do you mean 14 days after you create your account (because that would have been last year) or 14 days after you sign up for a new contract?

I signed up for my current contract on the 11th so I've still got 2 days left in that case.

 

Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Switching contract during first 14 days


Hi there, as you're in the first 14 days you could cancel your new contract if you wished. However there may be cancellation fees from the previous contract to pay, along with a cessation charge. Unfortunately we can't always offer the same prices to new and existing customers, particularly on house moves due to the cease and activation costs we absorb as part of the move.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff