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Switching Products

bitemarx
Dabbler
Posts: 17
Registered: 17-09-2009

Switching Products

I recently changed over to the PLusnet Value broadband plan (approx £6 a month with 10GB usage cap), and that plan took effect on the 15th of March 2011. Last night I received an email that Im "approaching your usage allowance" so I figured this is not working for me; I logged into my account and changed products to the Plusnet Broadband product with 60GB usage limit for approx £11 a month.
I've received an email this morning that this change couldnt be applied.
Am i now locked into the £6 pm plan with 10GB limit for a year?Huh
Thanks
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Switching Products

You can only make one product change in a billing month
I am not sure why you aren't allowed to change as this is the new billing month. Either phone or wait for a rep to pick it up on Monday
bitemarx
Dabbler
Posts: 17
Registered: 17-09-2009

Re: Switching Products

Thank you.