I've moved away from Plusnet to Shell.
I received 2 auto-emails(at the same time) from Plusnet welcoming me back and indicating the Home Phone switch was cancelled. This was the day after my line activation with Shell went live (24/8).
I have not instructed for the switch to be cancelled.
Also I have noticed that my Plusnet account, which I can still access, has an open question on it awaiting for the support team to deal with it. Upon viewing it shows "The Broadband cease on this account has been completed.
Please arrange for the account to be cancelled"
I have contacted Shell but I thought I'd also check here to see if there's anything that can be done at Plusnet's end.
Thanks in advance if this can be sorted or clarified.