Switched provider, further bill?
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Switched provider, further bill?
10-06-2021 9:35 AM
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Hi,
I have moved to another provider successfully on Wednesday 9th June, as scheduled. Contract was scheduled to end 9th June with yourselves, but I am now billed for period 9th June to 9th July. why has this happened? I was informed a bill I received was a final bill, but I have been charged the out of contract rate?
Please can plusnet respond.
Many Thanks
Lee
Re: Switched provider, further bill?
10-06-2021 6:00 PM
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Hi @lstewart86,
I'm sorry to hear about this. Is this in regards to a Mobile or Home Phone & Broadband account?
Re: Switched provider, further bill?
10-06-2021 6:30 PM
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Just to confirm this is a Home Phone & Broadband account.
Many Thanks
Re: Switched provider, further bill?
10-06-2021 7:29 PM
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Hi @lstewart86,
Thanks for confirming this. I've reviewed your account and raised the following support ticket in response, which can be accessed here.
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