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Switched provider, further bill?

lstewart86
Newbie
Posts: 2
Registered: a week ago

Switched provider, further bill?

Hi,

I have moved to another provider successfully on Wednesday 9th June, as scheduled. Contract was scheduled to end 9th June with yourselves, but I am now billed for period 9th June to 9th July. why has this happened? I was informed a bill I received was a final bill, but I have been charged the out of contract rate?

Please can plusnet respond.

Many Thanks

Lee

 

3 REPLIES 3
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,348
Thanks: 158
Fixes: 63
Registered: ‎26-03-2018

Re: Switched provider, further bill?

Hi @lstewart86,

I'm sorry to hear about this. Is this in regards to a Mobile or Home Phone & Broadband account?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
lstewart86
Newbie
Posts: 2
Registered: a week ago

Re: Switched provider, further bill?

Good Evening,

Just to confirm this is a Home Phone & Broadband account.

Many Thanks
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,348
Thanks: 158
Fixes: 63
Registered: ‎26-03-2018

Re: Switched provider, further bill?

Hi @lstewart86,

Thanks for confirming this. I've reviewed your account and raised the following support ticket in response, which can be accessed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team