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Switched but still being billed

TheBeyond
Newbie
Posts: 4
Registered: ‎29-04-2014

Switched but still being billed

I am unable to contact Plusnet through the chat feature as it is “unavailable” and I am unable to phone right now.

I switched to another provider for both broadband and phone over a month ago but I am still receiving email notices that I am being billed through direct debit for my broadband (without phone line). The second bill is now as “pending”.

I would appreciate if this can be looked at.

Many thanks.

3 REPLIES
Moderator
Moderator
Posts: 18,479
Thanks: 2,844
Fixes: 229
Registered: ‎06-04-2007

Re: Switched but still being billed

Do you have an ad-blocker such as Ghostery in your browser as these can interfere with the correct working of Chat?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

TheBeyond
Newbie
Posts: 4
Registered: ‎29-04-2014

Re: Switched but still being billed

I don't have an ad blocker enabled and I also tried a different browser.

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Switched but still being billed

Hi there @TheBeyond I am sorry to hear you're being charged after moving from us. I've arranged for refunds to be issued/your account closed once the direct debit completes over the next few days.

 

I apologise for the inconvenience caused.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff