Switched but still being billed
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Switched but still being billed
14-04-2017 4:12 PM
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I am unable to contact Plusnet through the chat feature as it is “unavailable” and I am unable to phone right now.
I switched to another provider for both broadband and phone over a month ago but I am still receiving email notices that I am being billed through direct debit for my broadband (without phone line). The second bill is now as “pending”.
I would appreciate if this can be looked at.
Many thanks.
Re: Switched but still being billed
14-04-2017 7:32 PM
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Do you have an ad-blocker such as Ghostery in your browser as these can interfere with the correct working of Chat?
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Switched but still being billed
18-04-2017 11:55 AM
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I don't have an ad blocker enabled and I also tried a different browser.
Re: Switched but still being billed
18-04-2017 12:57 PM
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Hi there @TheBeyond I am sorry to hear you're being charged after moving from us. I've arranged for refunds to be issued/your account closed once the direct debit completes over the next few days.
I apologise for the inconvenience caused.
If this post resolved your issue, please click the 'This fixed my problem' button
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