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Switch to unlimited fibre package

plateialumitar
Newbie
Posts: 8
Registered: ‎28-08-2009

Switch to unlimited fibre package

Hi there,
I've just spoken to a customer support rep on the messenger who said I should ring to get this changed, but wanted to check I can't get it resolved via forums (I'm at work, so it's not convenient to ring right now).
Basically we signed up for fibre broadband the very second our area got coverage and I think we were put into a beta program as it was so new. Our package at the time had a 250gig limit, which we're now sometimes coming close to each month (what with streaming video services, large game patches and downloads etc). I looked on the site and it looks like Plusnet only offer unlimited packages, so we probably should have been migrated to one of those at some point, but I'm guessing the account probably slipped through the cracks as we switched to fibre so early. Is it possible for someone to switch us? I've tried using the option in the account tool, but it only shows me our current package.
Thanks,
Natalie
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Switch to unlimited fibre package

Unfortunately we wouldn't be able to do that on the forum, there are T&Cs to be agreed to along with contractual information. Over the phone would be the best way.
Quote
I looked on the site and it looks like Plusnet only offer unlimited packages, so we probably should have been migrated to one of those at some point,

We wouldn't change your product unless you ask us to.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff