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Switch over today - Now no Internet at all!

mthompson18
Newbie
Posts: 8
Registered: 03-01-2014

Switch over today - Now no Internet at all!

It seems Plus Net finally tried to activate my fibre today (2 days later than the SMS told me it would be (With no communication)).
I now have no broadband with either BT or Plus Net.
The PlusNet Router gives me error Auth Failure.
Checked and rechecked by password.
Im so un happy with Plus Net at this point. 
Ive been on hold for an hour now to customer services trying to speak to someone.
4 REPLIES
mthompson18
Newbie
Posts: 8
Registered: 03-01-2014

Re: Switch over today - Now no Internet at all!

Finally got through to customer services at 9:30pm.
It seems BT did their bit at 4:30am.
Plus Net didn't (and I quote) "Get round to activating the account".  
The person I spoke to was helpful - But not very apologetic.    Account now activated - But anyone thinking moving to Plus Net be warned.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Switch over today - Now no Internet at all!

Hi, really sorry to hear that but glad you managed to get through and get things working. Please give us a shout if there's anything at all we can help with.
dragon2611
Grafter
Posts: 283
Registered: 20-10-2013

Re: Switch over today - Now no Internet at all!

I had something similar migrating in from Skys FTTC
Seems BT told P/N they were sending en engineer, Didn't send the engineer (wasting a whole day) then switched the service over in the Evening with a config change, problem is they didn't tell Plusnet beforehand so of course my Plusnet login wasn't live.
Ideally Plusnet should be making Logins live first thing on the day of migration, although In my case it was a fairly quick call to support to get the problem sorted.
Community Veteran
Posts: 1,616
Thanks: 22
Registered: 29-06-2010

Re: Switch over today - Now no Internet at all!

Quote from: dragon2611
Ideally Plusnet should be making Logins live first thing on the day of migration

They don't do that until either the installation is confirmed by BT or requested by the user, as billing starts as soon as the account is activated, and if there is a problem then the customer may be paying for a service he hasn't got (yet).