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Switch from direct debit to debit card

Natalie88
Newbie
Posts: 1
Registered: 2 weeks ago

Switch from direct debit to debit card

Hello,

there was a problem with my direct debit, so I've entered my card details so they can be used for payment instead. The amount due was supposed to leave my account on 4th January, but the payment still shows up as "pending". I've already tried to pay the amount online, but the corresponding page doesn't seem to work (maybe because the amount isn't overdue?). Do I just have to wait for a bit longer or is there a problem with my account? It also says in my account that the card details will be used for me next payment (so not for the last one?). Hope you can help me with this.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 136
Thanks: 45
Fixes: 4
Registered: 07-12-2017

Re: Switch from direct debit to debit card

Hi there, I have raised a ticket on your account in regards to this.

 

You can view the ticket by logging in with your account here username and password.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team