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Suspend Account

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preeve9534
Newbie
Posts: 1
Registered: 03-03-2011

Suspend Account

One of the things which drew me to PlusNet was the option of suspending a Broadband account for a period of time.
However, when trying to implement this:
1.  Telephone calls to Customer Services report wait times in excess of 30 minutes
2.  Online contact by Help Assistant ticket results in a two-line service response saying to call Customer Services
3.  Telephone call to Customer Services reports wait time in excess of 20 minutes and advice to only use telephone for notification of service failure, else use Help Assistant.
At this point I'm stuck in an infinite loop of PlusNet's making...
If anyone at PlusNet can explain how to actually get a matter like this handled I'd be really grateful.
1 REPLY
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Suspend Account

Hi preeve,
I've asked one of the COT team to take a look at that for you, they should be in touch shortly.
Hope that helps,