Surprise surprise

[#1]

We moved from Plusnet what must be over a month ago now closing our account in the process and informing all concerned. Just to be on the safe side we cancelled our direct debits to plusnet in case they tried taking money out of our account anyway.

Yep, they did.

Had it gone out and from past experience with large companies expecially, we'd have had a heck of job getting it back whilst at the same time making sure even more money was taken out. 

It happens I know, so just as well to play safe and cancel those automatic direct debits that are paid on request as the computer does not always say no, it often says yes please.   

[#2]

Hi there, I'm really sorry about this. I can see we've confirmed no final fees are due from checking the account history. I've taken steps to rectify this and have added an update to your account here: https://www.plus.net/wizard/?p=view_question&id=204811171

[#3]

Great stuff guys, just received another demand for payment on an account I no longer have,

The computer says no, I'm going to still keep asking I guess.

[#4]

.... and still they turn up.

Another demand for payment this morning.

Can somebody turn that comupter off?

[#5]

Hi @Minivanman, 

Sorry you've had some further trouble with your final invoice. I've added an update to your support ticket with more info on this issue. 

Thanks. 

[#6]

Fingers crossed. 

Thanks. 🙂