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Support questions

disgruntled
Dabbler
Posts: 18
Thanks: 1
Registered: 10-12-2008

Support questions

I have a query on my latest bill - I want to raise a question but following the support links only gives me an option to call Plusnet or webchat, neither of which was available or convenient at the moment. There used to me a mechanism to raise support questions but I can't find the link - does this still exist?

Thanks

 

4 REPLIES
Superuser
Superuser
Posts: 3,083
Thanks: 1,515
Fixes: 9
Registered: 10-04-2007

Re: Support questions

The ticket system was discontinued for most support purposes some time back.  Vestiges of the service remain for some support responses, but phone or 'Chat' are now the preffered method of contacting Plusnet.


Plusnet Help Team
Plusnet Help Team
Posts: 7,317
Thanks: 2,081
Fixes: 367
Registered: 21-04-2017

Re: Support questions

What are you wanting to query? You should be able to view a breakdown of your invoices here and here.

Feel free to PM me if you prefer.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
disgruntled
Dabbler
Posts: 18
Thanks: 1
Registered: 10-12-2008

Re: Support questions

I have PM'd you

disgruntled
Dabbler
Posts: 18
Thanks: 1
Registered: 10-12-2008

Re: Support questions

That's a shame - I've occasionally had issue that could be resolved in slower time.  Seems now I've got the wait until I can get through to someone. I think a case for a ticket system and chat can be made - both useful but for different types of query.