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Support case 13268229 - Still being billed

sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Support case 13268229 - Still being billed

Can someone please look into support case #13268229

Your still trying to bill me even though my services have moved.

6 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Support case 13268229 - Still being billed

Sorry to see you're still being billed. I'll get this picked up for you today.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Re: Support case 13268229 - Still being billed

Can someone have another look at this?

Just been emailed another payment request/direct debit failed transaction from Plusnet.

I updated the case on 5:10pm, Thursday 1 Sep 2016 to state DD had been cancelled and no-one seems to be looking at this.

I've moved to BT for 12 months because PS gave no offers to keep me.  I was planning on moving back after 12 months - but the current mess is making me thin otherwise at present.

Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: Support case 13268229 - Still being billed

Hi @sotonskyblue looks like automation has sent you a notification that the DD payment failed as we were expecting back on 01/09/16. Now the payment has failed, our billing team will be calculating any refunds/charges due and ensuring the account is dealt with appropriately.

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Re: Support case 13268229 - Still being billed

Harry, whats the eta on "billing team will be calculating any refunds/charges due"

Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: Support case 13268229 - Still being billed

They're working on it right now.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: Support case 13268229 - Still being billed

Following my previous response, the account has been closed and a cheque refund of £3.93 has been issued back to you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team