Supplied MAC code out of date?

[#1]

Hi,
I have just been on the phone to BT to get MAC code and after they had all sorts of problems (25 mins) with the computer he finally me a code . However, when I entered it it says its out of date.
Any ideas?
Was on ADSL moving to Fibre with Plusnet
Thanks

[#2]

You're lucky you were even given a code on the phone. Usually when you request one they email/text it within 5 days.
It took nearly 5 weeks to get mine! The root of the problem seemed to be that because I had requested a MAC within the last 24 months (but decided not to use it to move away) it caused their system to throw a wobbly and issue me the same one. They then had difficulty issuing me a new one.
Just keep on at the MAC people. Which is a pain, cos they're actually a retentions team that want to offer you a deal every time you phone them.

[#3]

Surely this is BT's problem and nothing to do with PlusNet. BT need to provide a valid MAC.

[#4]

I should point out that my reply relates to my experience with BT and getting a MAC from them.

[#5]

Surely this is BT's problem and nothing to do with PlusNet. BT need to provide a valid MAC.
Yes, but worth posting here because there might well be others with similar experiences who can make helpful suggestions.

[#6]

@stan4th
Can you PM me the MAC you've been given please? I'll try it manually from here for you.

[#7]

Hi,
if I am moving from ADSL to Fibre do I need a MAC code?
Thanks

[#8]

Just to let you know; I called BT again and finally after trying to find me an offer to persuade me to stay, I would have to wait the 30 days to create another and it not working on his computer, I got them to generate another one - and it worked!

[#9]

That's a relief.
I've arranged for someone in provisioning to place your order for you.
Matty