Suggestions for the PN band (and lack of referrals, again)
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- Re: Suggestions for the PN band (and lack of refer...
Suggestions for the PN band (and lack of referrals, again)
02-05-2012 12:01 PM
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Oh, and how about if Barry danced along to "Money (that's what I want)" by the Beatles?
or "Mo' Money, Mo' Problems" by the Notorious BIG
or, my favourite, "Money for nothing" by Dire Straits.
Anyone got any other suggestions?
Re: Suggestions for the PN band (and lack of referrals, again)
02-05-2012 12:09 PM
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Re: Suggestions for the PN band (and lack of referrals, again)
02-05-2012 12:21 PM
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Re: Suggestions for the PN band (and lack of referrals, again)
04-05-2012 9:32 AM
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Re: Suggestions for the PN band (and lack of referrals, again)
04-05-2012 10:10 AM
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Re: Suggestions for the PN band (and lack of referrals, again)
10-05-2012 5:16 PM
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"Your Direct Debit has failed, so to avoid restrictions on your account, please log on to update your direct debit instructions."
So I log on to the portal, to update my ticket, and I can't because I have restrictions on the account (!). So I phone the CSC, and after the poor girl listens to my rant, she talks to the accounts department, who explain that a) I have £5-ish of referrals a month (which is either not good news, I must have lost about 40 referrals in a month for that to happen, or completely wrong) and that b) I actually owe them £1.24 (!).
On the good side, I have had a completely spurious amount of money paid back into my account, not any of the previous emails amounts. I'm not complaining, but I wish whoever deals with the referrals would get the sack. Maybe PN should get rid of the existing system, and start again. It's just not working, is it?
Re: Suggestions for the PN band (and lack of referrals, again)
10-05-2012 5:29 PM
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Apologies for the delayed update when I said I'd get back to you. I'm sorry about the billing issue that ocurred today.
I'm flagging this back with the finance team re ticket 55113135 to correct the account status and make sure the refunds are going through correctly (sounds like they may be).
Quote but I wish whoever deals with the referrals would get the sack
Dont' worry, I get your sentiment there but it's a process which is partially automated and for some customers we manage it partly manually so there isn't one central cause for your issues but I am looking at what's happened here in more detail to see what we can learn.
Re: Suggestions for the PN band (and lack of referrals, again)
18-05-2012 10:52 AM
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Just to update you we've opened a new problem re the issues you've had with referrals, for the moment (possibly for a few months at least) can we remove the direct debit details and deal with these by cheque for you?
Re: Suggestions for the PN band (and lack of referrals, again)
18-05-2012 12:51 PM
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Re: Suggestions for the PN band (and lack of referrals, again)
18-05-2012 1:02 PM
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Re: Suggestions for the PN band (and lack of referrals, again)
18-05-2012 1:09 PM
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Re: Suggestions for the PN band (and lack of referrals, again)
18-05-2012 1:37 PM
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Thanks
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