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Sudden bill increase!!!!!!!!!

djpinky
Grafter
Posts: 48
Registered: 17-05-2011

Sudden bill increase!!!!!!!!!

Why have i suddenly gone from paying £6.49 to £12.99 HuhHuh?? What the hell is going on? I am not happy with that.. no chance I am going to pay 12.99 every month. I'll be leaving. Thanks x
19 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Sudden bill increase!!!!!!!!!

thats probably what you signed up to   you are probably on a market one exchange and have just had your first 3 months on Value.
did you read what you signed up to?
https://portal.plus.net/broadband/?source=mainNav
Quote
PricingHide Detail
* Plusnet Value: If you live in a low cost area it costs £6.49 a month. If you live outside one of these areas it costs £6.49 a month for the first three months, then £10.79 or £12.99 a month depending on where you live. See how we compare on price in your area.
I
djpinky
Grafter
Posts: 48
Registered: 17-05-2011

Re: Sudden bill increase!!!!!!!!!

Of course I read it, I'm not stupid.. And as for 3 months blaaa de blaaa I have been with plusnet a lot longer than 3 months, so blows that idea out the window. But thanks any way.. it's not that !
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Sudden bill increase!!!!!!!!!

Just to rule out the obvious - what does this say your Exchange Market is http://usertools.plus.net/exchanges/
and does it agree with http://www.samknows.com/broadband/exchange_search
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Sudden bill increase!!!!!!!!!

Another thought, you have been a Forum Member for a year, did you sign on with a 12 month special offer?, they do these occasionally but not all the time
djpinky
Grafter
Posts: 48
Registered: 17-05-2011

Re: Sudden bill increase!!!!!!!!!

Yes oldjim they agree with each other thank you though. and as for 12 months that is sounding more like it but i am not sure how long i have been a customer for now.. sure it is more like 10months ?? Can some one find out or how can i ? Thanks
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Sudden bill increase!!!!!!!!!

You should be able to find out how long you have been a customer either
here -
https://portal.plus.net/my.html?s=0&action=account_summary
or -
https://portal.plus.net/my.html?action=view_details&s=0
djpinky
Grafter
Posts: 48
Registered: 17-05-2011

Re: Sudden bill increase!!!!!!!!!

It has been a year Cheesy OmG !! So now I have to pay 25 pound to cancel ?? WTF... or continue paying 12.99....... JESUS CHRIST. Can't you offer me a better deal? I am a good customer.
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Sudden bill increase!!!!!!!!!

Alternatively you could move house to a 'low cost' BT Market-3 exchange area, and continue to get your "Value" broadband at £6.49  Cry
Living in a high cost Market-1 exchange area is a major disincentive when looking at Plusnet's current products, either as a new customer or as an existing customer (like me) who is currently on a legacy product (not subject to market pricing penalties) but wishing to upgrade.
djpinky
Grafter
Posts: 48
Registered: 17-05-2011

Re: Sudden bill increase!!!!!!!!!

I love where I live, it is too amazing to move, I would not even contemplate it ! Should not have to really, can't believe I get penalized for not living in a certain area ! I have been absolutely chuffed with the service I have had from plusnet for 12 months.. but that has been slashed in the last 24 hours.
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Sudden bill increase!!!!!!!!!

I'm afraid on Market 1 exchanges, pretty well all the ISPs charge more. When you look at the advertising, all the ISP headline rates are for Market 3 exchanges. I'm an Orange mobile customer and when I asked about their £5 a month broadband, oh no sir that will cost you £15+ per month.
Highlighted
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Sudden bill increase!!!!!!!!!

this is from your Forum profile - that is just the Forum date, not your broadband
Name: djpinky
Posts: 36 (0.097 per day)
Position: Member
Date Registered: 17/05/2011, 08:45
Last Active: 23/05/2012, 23:40
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Sudden bill increase!!!!!!!!!

It isn't £25 if you move to another provider using a MAC code
The £25 is the charge for cancelling broadband on the line
djpinky
Grafter
Posts: 48
Registered: 17-05-2011

Re: Sudden bill increase!!!!!!!!!

So how do I get a MAC code Huh Please can I get one ? Thanks
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Sudden bill increase!!!!!!!!!

@djpinky
Have you looked to see if you are able to get a cheaper deal elsewhere?  We should be the cheapest in your area for standalone broadband.
If you need to get a MAC you will need to speak to our Customer Options Team on 08004320200.