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Sudden Bill Increase

jeffie51
Newbie
Posts: 1
Registered: 09-07-2018

Sudden Bill Increase

I've been happily paying around £35 a month for broadband and phone since october. Suddenly it's £43 and no word of warning. What's happening, Plusnet? Are you jacking up the prices without telling us?

2 REPLIES
Superuser
Superuser
Posts: 12,521
Thanks: 3,818
Fixes: 25
Registered: 22-08-2007

Re: Sudden Bill Increase

Hi,

A warm welcome to the forums.

Have you checked your bill break down in the user portal? What’s different this month from last? Call charges or broadband service charges? There was a recent £1 price increase.

Have you come to the end of your introductory discount minimum term?
Plusnet Help Team
Plusnet Help Team
Posts: 148
Thanks: 37
Fixes: 11
Registered: 23-01-2018

Re: Sudden Bill Increase

Thank you for getting in touch @jeffie51

 

I have checked over your account and provided a full update as to why your bills have been higher here

 

If you have any further queries please let us know as we are more than happy to help!

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team