I've been happily paying around £35 a month for broadband and phone since october. Suddenly it's £43 and no word of warning. What's happening, Plusnet? Are you jacking up the prices without telling us?
Have you checked your bill break down in the user portal? What’s different this month from last? Call charges or broadband service charges? There was a recent £1 price increase.
Have you come to the end of your introductory discount minimum term?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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