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Submit cancellation request

mikey99p
Dabbler
Posts: 18
Thanks: 1
Registered: 28-09-2010

Submit cancellation request

Can I submit a cancellation request here or does it have to be done over the phone? Thanks
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Submit cancellation request

it has to be done over the phone
mikey99p
Dabbler
Posts: 18
Thanks: 1
Registered: 28-09-2010

Re: Submit cancellation request

Ok I'll call tomorrow, thanks for the quick reply
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Submit cancellation request

Sorry to hear you want to/leave to need mikey99p
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
wayo231
Dabbler
Posts: 12
Registered: 03-08-2015

Re: Submit cancellation request

Be careful what you wish for! I asked for a MAC, Plusnet tried to terminate my service immediately. I migrated, Plusnet charged me a cessation fee that isn't supposed to be payable if you migrate. Plusnet cancelled my DD and then told me I hadn't paid the final bill. I paid the bill by debit card. Plusnet apologised for the poor customer experience. Today I get an email telling to pay an unknown amount outstanding in 14 days or it will be sent to an external agency and I will be charged for this. I can't even log into my account, it has now been cancelled too. It is easier to get a divorce than leave Plusnet.
mikey99p
Dabbler
Posts: 18
Thanks: 1
Registered: 28-09-2010

Re: Submit cancellation request

Quote from: _Adam_Walker_
Sorry to hear you want to/leave to need mikey99p

I had many good years with plusnet, but your handling of my switch to fibre left a bitter taste in my mouth and your latest price increase was the final straw. I won't be coming back.