'Stuck' November 2nd payments - any news?
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- 'Stuck' November 2nd payments - any news?
10-07-2019 11:46 AM
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Has anyone whose November 2nd payment got stuck in the system, with the request never reaching their bank account (as discussed in this topic https://community.plus.net/t5/My-Account-Billing/Payment-not-showing-on-Bank-Statement/td-p/1582990) heard anything more about it since January?
Do we know if Plusnet will take the payment if/when the problem is fixed or can we forget about it after all this time?
No point me opening a new ticket for mine as they just get closed because the Plusnet system is showing it as paid even though my bank statement doesn't.
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Fixed! Go to the fix.
10-07-2019 12:02 PM
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Hi there.
I've added a reply onto a support ticket viewable from here https://www.plus.net/wizard/?p=view_question&id=191976158 which I hope helps
Re: 'Stuck' November 2nd payments - any news?
10-07-2019 12:48 PM
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Thanks for that. 😀
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: 'Stuck' November 2nd payments - any news?
10-07-2019 12:52 PM
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- 'Stuck' November 2nd payments - any news?