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'Stuck' November 2nd payments - any news?

FIXED
Mad_Moggies
Rising Star
Posts: 1,286
Thanks: 43
Registered: ‎01-08-2007

'Stuck' November 2nd payments - any news?

Has anyone whose November 2nd payment got stuck in the system, with the request never reaching their bank account (as discussed in this topic https://community.plus.net/t5/My-Account-Billing/Payment-not-showing-on-Bank-Statement/td-p/1582990) heard anything more about it since January?

Do we know if Plusnet will take the payment if/when the problem is fixed or can we forget about it after all this time?

No point me opening a new ticket for mine as they just get closed because the Plusnet system is showing it as paid even though my bank statement doesn't.

Plusnet user since November 2003
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: 'Stuck' November 2nd payments - any news?

Fix

Hi there.

I've added a reply onto a support ticket viewable from here https://www.plus.net/wizard/?p=view_question&id=191976158 which I hope helps Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Mad_Moggies
Rising Star
Posts: 1,286
Thanks: 43
Registered: ‎01-08-2007

Re: 'Stuck' November 2nd payments - any news?

Thanks for that. 😀

Plusnet user since November 2003
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: 'Stuck' November 2nd payments - any news?

No problem Cheesy

Let us know if you need any further assistance.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet