Strange billing period on VMBU & usage not reset?
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Strange billing period on VMBU & usage not reset?
05-11-2011 1:41 PM
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Reason I ask is that this past month I've gone over 10Gb peak usage on my old Broadband Plus package (the joys of a teenage son!), so I'm assuming this is why it's curently heavily throttled 4pm - midnight but full speed all other times. I thought the usage would be reset on Nov 4th but still showing almost 16Gb total usage and throttling way down to 280kbps in peak times.
Any ideas why? Is it perhaps that the payment hasn't actually been taken out yet?
As a side-issue, I'm considering changing to a more modern 60b package anyway. Anyone know whether the new package would continue to support my existing 100Mb web space, £1 domain name registration, and email addresses on that domain name that I have on the current package? I'm currently on "up to 8Mb" speed (and getting about 6.5Mb which I'm happy with): would a new package put me on "up to 20Mb"? As far as I can tell my exchange is ADSL2+ enabled.
Many thanks
Re: Strange billing period on VMBU & usage not reset?
05-11-2011 4:00 PM
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Not sure with delving but is your peak/offpeak hours midnight to 8 am or to 4 pm, as that doesnt carry over
Re: Strange billing period on VMBU & usage not reset?
05-11-2011 5:22 PM
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So... here I am at 17:15 getting badly throttled 2 days into what should be a new billing period and have only used maybe 200Mb of peak time. Should I raise a support ticket to query no reset of usage or billing start date?
Re: Strange billing period on VMBU & usage not reset?
05-11-2011 5:43 PM
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Residential Support 0800 432 0200
0345 140 0200 All day, every day
You'll need your username and password handy
Re: Strange billing period on VMBU & usage not reset?
07-11-2011 11:39 AM
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It looks like you're on the correct profile for your account type at the moment, I hope you've noticed a difference when using the service?
The usage is still showing incorrectly (though the profile should mean you're not being restricted), I've requested that that gets reset for you. That will take place tomorrow.
Hope that helps,
Re: Strange billing period on VMBU & usage not reset?
07-11-2011 5:31 PM
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Quote from: Matt
It looks like you're on the correct profile for your account type at the moment, I hope you've noticed a difference when using the service?
Sadly not: speed test at 17:25 struggling to get to 200kbps, not my usual 6700+. Thanks for looking into it and I appreciate it seems to be something gone wrong at PN, but not happy
Quote The usage is still showing incorrectly (though the profile should mean you're not being restricted), I've requested that that gets reset for you. That will take place tomorrow.
OK, will check VMBU tomorrow.
Re: Strange billing period on VMBU & usage not reset?
09-11-2011 5:08 PM
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Re: Strange billing period on VMBU & usage not reset?
09-11-2011 5:29 PM
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Re: Strange billing period on VMBU & usage not reset?
21-11-2011 10:01 PM
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My account also runs 4th of the month to the 3rd of the month.
Today I noticed the usage hadn't been reset on 4th November and it says the current billing period is Oct 04 2011 - Dec 03 2011 eg TWO months long!
Have not made any changes to my account for years.
Payment by DD seems to have occured as normal.
See thread..
http://community.plus.net/forum/index.php/topic,100192.0.html
and possibly
http://community.plus.net/forum/index.php/topic,99972.0.html
Re: Strange billing period on VMBU & usage not reset?
22-11-2011 8:43 AM
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Re: Strange billing period on VMBU & usage not reset?
22-11-2011 8:49 AM
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Re: Strange billing period on VMBU & usage not reset?
07-12-2011 10:35 AM
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I have raised tickets, called no fun..
Can someone please sort this?
even my own topic gets missed!!!!
Re: Strange billing period on VMBU & usage not reset?
07-12-2011 11:52 AM
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I've replied to your ticket and your other thread.
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