Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Strange Usage / Near my 60 gig Limit for the month already??
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Strange Usage / Near my 60 gig Limit for the m...
Strange Usage / Near my 60 gig Limit for the month already??
10-06-2013 10:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello, can you help?
I just called the customer support number on my email and they were no help at all.
I received an email from you guys stating I was near my usage limit for the month already.
I checked my usage and, for example, it stated last night / yesterday we used / downloaded nearly 16 gig. This is nonsense, we were out most of the day and don't download anything as a rule, we are just a family of gamers, hence using your priority service. Last weekend I downloaded a game that was 25/27 gig (very unusual for us) and I can see this on my usage but yesterdays example and others, are very unusual.
I can assure you we had no devices connected to broadband downloading anything, let alone 16 gig. Can somebody help with this / provide some feedback, as 16 gig is over a quarter of our monthly allowance. I've never exceeded it before.
Thanks in advance.
I just called the customer support number on my email and they were no help at all.
I received an email from you guys stating I was near my usage limit for the month already.
I checked my usage and, for example, it stated last night / yesterday we used / downloaded nearly 16 gig. This is nonsense, we were out most of the day and don't download anything as a rule, we are just a family of gamers, hence using your priority service. Last weekend I downloaded a game that was 25/27 gig (very unusual for us) and I can see this on my usage but yesterdays example and others, are very unusual.
I can assure you we had no devices connected to broadband downloading anything, let alone 16 gig. Can somebody help with this / provide some feedback, as 16 gig is over a quarter of our monthly allowance. I've never exceeded it before.
Thanks in advance.
Message 1 of 8
(2,224 Views)
7 REPLIES 7
Re: Strange Usage / Near my 60 gig Limit for the month already??
10-06-2013 10:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Change you wireless key for a start and if possible lock down the router
If you have a TG582n have a look here http://192.168.1.254/cgi/b/lan/?be=0&l0=4&l1=-1
Is there a device you don't recognise
If you have a TG582n have a look here http://192.168.1.254/cgi/b/lan/?be=0&l0=4&l1=-1
Is there a device you don't recognise
Message 2 of 8
(639 Views)
Re: Strange Usage / Near my 60 gig Limit for the month already??
10-06-2013 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your response, I think it's quite easy to change key isn't it? I am in work atm but will do that later tonight. Is the link you provide to get access to the router? It's just the one provided by Plusnet we use.
Message 3 of 8
(639 Views)
Re: Strange Usage / Near my 60 gig Limit for the month already??
10-06-2013 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The link takes you to the page where those devices which have connected to the router are shown even after they are no longer connected and if you see a device you don't recognise then, if you click on it and select configure, you can delete it
To change the key click on the WLAN: PlusnetWireless etc. and then click on Configure and you will get something like this picture
The lower blue rectangle is where you change the Wireless key and the upper blue rectangle is where you can change the connection options
To change the key click on the WLAN: PlusnetWireless etc. and then click on Configure and you will get something like this picture
The lower blue rectangle is where you change the Wireless key and the upper blue rectangle is where you can change the connection options
Message 4 of 8
(639 Views)
Re: Strange Usage / Near my 60 gig Limit for the month already??
10-06-2013 4:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's great, this is probably a very stupid question but what is the user name and password that is requested when I click on the link you provided in the first email? I obviously have both for my plusnet account, but are there separate one's for the router? I can't remember. Thanks again.
Message 5 of 8
(639 Views)
Re: Strange Usage / Near my 60 gig Limit for the month already??
10-06-2013 4:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
They were given on the plastic card which came with the router
Usually they are username admin and password is the serial number of the router (shown on the bottom)
Note that they are case sensitive
Usually they are username admin and password is the serial number of the router (shown on the bottom)
Note that they are case sensitive
Message 6 of 8
(639 Views)
Re: Strange Usage / Near my 60 gig Limit for the month already??
11-06-2013 8:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks again for your help, there were plenty of devices I didn't recognise, as such, but the list seemed roughly equivalent to the number of devices we use, I couldn't ID them all. I changed my key. Usage has gone back down again. Do you know if streaming from Netflix or similar services (for a few hours a day) uses a lot of bandwith, I always assumed it didn't.
Cheers
Cheers
Message 7 of 8
(639 Views)
Re: Strange Usage / Near my 60 gig Limit for the month already??
11-06-2013 8:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It uses a lot https://support.netflix.com/en/node/87
Message 8 of 8
(639 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Strange Usage / Near my 60 gig Limit for the m...