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Strange Billing Error
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Strange Billing Error
14-01-2014 9:56 AM
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Hi, my bill is due today (14th), but first...I didn't receive an email informing me that my payment would be taken in 3 days.
Second...I just checked my Mastercard account and there is a very strange Plusnet Cancellation item paid into my account for £22.73...the exact amount of my monthly bill.
My bill every month is due on the 14th, there has been no charge for this months bill due today.
In my Plusnet account under view my bill, it doesn't show this months bill as paid, but under my usage it has reset as it should.
See attached pic of the money paid into my account at 7.35 this morning....it seems like there's been a glitch in the payment system at Plusnet towers...or have I been given a gift.
Second...I just checked my Mastercard account and there is a very strange Plusnet Cancellation item paid into my account for £22.73...the exact amount of my monthly bill.
My bill every month is due on the 14th, there has been no charge for this months bill due today.
In my Plusnet account under view my bill, it doesn't show this months bill as paid, but under my usage it has reset as it should.
See attached pic of the money paid into my account at 7.35 this morning....it seems like there's been a glitch in the payment system at Plusnet towers...or have I been given a gift.
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Re: Strange Billing Error
14-01-2014 10:54 AM
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Is it a refund of a payment taken in error that you are aware of?
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Re: Strange Billing Error
14-01-2014 11:15 AM
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It could be, but not that I'm aware of, I just got off the phone with someone at Billing and they've checked and texted me just now saying everything is fully paid and looks fine on Plusnet's side.
Just need this month's bill to be taken sometime today...my bill is usually taken between 8am - 9am every 14th.
Just need this month's bill to be taken sometime today...my bill is usually taken between 8am - 9am every 14th.
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Re: Strange Billing Error
14-01-2014 3:45 PM
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Hi Glenn,
That is very odd - can't see any reason for it, and it's still showing as fully paid on our systems. I'll mention it to the billing team though.
As for your latest invoice, that's now showing as fully paid so it's gone through as far as our systems are concerned. Hope that reassures you.
That is very odd - can't see any reason for it, and it's still showing as fully paid on our systems. I'll mention it to the billing team though.
As for your latest invoice, that's now showing as fully paid so it's gone through as far as our systems are concerned. Hope that reassures you.
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Re: Strange Billing Error
24-01-2014 9:42 AM
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The money that was mistakenly paid into my card account was taken back out last Friday the 17th...although no one told me it would be taken out...it was fortunate I had left money on my card.
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