Stop asking for money!!!
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Stop asking for money!!!
16-09-2016 12:51 PM
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Re: Stop asking for money!!!
16-09-2016 2:00 PM
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Can i borrow a tenner ?
Re: Stop asking for money!!!
16-09-2016 5:58 PM
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Can't sorry Plusnet keep taking my spare tenners 😂
Re: Stop asking for money!!!
16-09-2016 8:46 PM
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You should be able to instruct your bank, to stop any & all payments to any company, then if said company tries to take any further monies, they will be flagged up as fraud.
HTH
Re: Stop asking for money!!!
16-09-2016 9:10 PM
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I have stopped the direct debit just getting emails now asking for payment because I've stopped it, There probably automated but everything these days you cancel is never a simple process.
Re: Stop asking for money!!!
16-09-2016 9:21 PM
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Does your email client, allow you to mark them as spam.....?
Re: Stop asking for money!!!
16-09-2016 9:49 PM
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I can do that but want to know that further down the line a Don't get a non payment strike or something stupid I wouldn't put it past them.
Re: Stop asking for money!!!
16-09-2016 10:18 PM
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Hmm, I understand & do not blame you.....tbh
Re: Stop asking for money!!!
19-09-2016 1:31 PM
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I'm sorry to hear that you're being charged even after you have left us. I've raised a ticket to our billing team now to issue you with a cheque refund once your direct debit completes processing the balance, if the amount is successfully taken as the direct debit is pending cancellation.
Thanks for your patience.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Stop asking for money!!!
22-09-2016 3:27 PM
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Nice to see things being done in regards to this, Since your last reply I have received 3 emails asking for my direct debit and payment etc can you shed any light as to why?
Unfortunately, we've not received the regular Direct Debit payment for your Plusnet account. This was due on 13/09/2016.
Your payment details
--------------------
Account Name:
Direct Debit Reference: PNET215
Why has this happened?
.....................................................................................
Account username:
Since we last emailed you, our records still show that the card details saved for your account aren't valid or may have expired.
So that we can take the next payment for your service it's important that you update your card details before 2016-10-13.
Update your card details now:
Re: Stop asking for money!!!
22-09-2016 9:10 PM
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I'm sorry to hear that you're still being chased for the outstanding balance. I can see that the direct debit rejected the payment, so our billing team will write off the balance and close your account over the next week. I'd suggest ignoring the automated requests for payment.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Stop asking for money!!!
24-09-2016 9:33 AM
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Ok thank you so I will ignore the email today and text message, Hopefully this will be sorted when i come back from holiday many thanks.
Re: Stop asking for money!!!
25-09-2016 12:22 PM
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bloody hell wolboy .. are you STILL ere trying to sort this out? i feel for ya! I also thought we paid IN ADVANCE which in turn should stop them having to ask for any monies at all once notice to quit flags in..shouldn't it?
Re: Stop asking for money!!!
26-09-2016 12:19 PM
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Payment is in advance, however the account is left open for a short period for any call charges that haven't yet been paid.
Re: Stop asking for money!!!
29-09-2016 9:43 AM
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Short period!! 6 weeks plus since I had broadband with you and just got another email I used to sing your praises when people asked me about you how wrong was I.
We'd like to remind you again that payment is still due on your Plusnet account.
To avoid any restrictions to your service you should pay within the next 4 days.
Payment due
-----------
Amount owed: £19.99
Date payment was due: 13-09-2016
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