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Still waiting on refund from last week

stef1989
Grafter
Posts: 38
Registered: ‎10-09-2014

Still waiting on refund from last week

I contacted yourselves on the 17th July stating  that i was staying and was told that the cancellation fee which i had paid (£131.89) would be refunded within 3 days. This is now day 8 and the 5th working day and it's not been refunded yet?

Thanks.
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Still waiting on refund from last week

It's with our billing team to refund due to the amount, I'll get this chased up for you asap.
Should be sorted and will return to you in the next few working days.
I'm also going to re-add the contracts back on your account.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff