cancel
Showing results for 
Search instead for 
Did you mean: 

Still waiting for support response to ticket

Paul68
Newbie
Posts: 2
Registered: ‎04-06-2019

Still waiting for support response to ticket

Hi

Can someone from Plusnet support please pickup my ticket and respond? It's https://www.plus.net/wizard/?p=view_question&id=200407825 

 

I seem to be being over charged for my broadband.

 

The last update from an advisor on the ticket was to call (a really bad idea given long wait times due to Covid19) or to respond to an email if I felt I'd been overcharged. I never got an email so have added further clarity to the ticket -  which was several days ago now but still no response.

 

Thank u

4 REPLIES 4
7up
Community Veteran
Posts: 15,360
Thanks: 1,175
Fixes: 14
Registered: ‎01-08-2007

Re: Still waiting for support response to ticket

You've posted in general chat on a time of national crisis.. they rarely use general chat in normal times so you ain't getting a reply in this thread.

Open another one in the ADSL or fibre forum.
I need a new signature... i'm bored of the old one!
Strat
Moderator
Moderator
Posts: 30,320
Thanks: 3,302
Fixes: 504
Registered: ‎14-04-2007

Re: Still waiting for support response to ticket

Moderators Note
This topic has been moved from General Chat to Accounts / Billing.

 

 

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

Paul68
Newbie
Posts: 2
Registered: ‎04-06-2019

Re: Still waiting for support response to ticket

Thanks for the steer mate - am still a noob to this I'm afraid

Strat
Moderator
Moderator
Posts: 30,320
Thanks: 3,302
Fixes: 504
Registered: ‎14-04-2007

Re: Still waiting for support response to ticket

You're very welcome @Paul68 

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)