Still waiting for support response to ticket

[#1]

Hi

Can someone from Plusnet support please pickup my ticket and respond? It's https://www.plus.net/wizard/?p=view_question&id=200407825 

I seem to be being over charged for my broadband.

The last update from an advisor on the ticket was to call (a really bad idea given long wait times due to Covid19) or to respond to an email if I felt I'd been overcharged. I never got an email so have added further clarity to the ticket -  which was several days ago now but still no response.

Thank u

[#2]

You've posted in general chat on a time of national crisis.. they rarely use general chat in normal times so you ain't getting a reply in this thread.

Open another one in the ADSL or fibre forum.

[#3]

Moderators Note
This topic has been moved from General Chat to Accounts / Billing.

[#4]

Thanks for the steer mate - am still a noob to this I'm afraid

[#5]

You're very welcome @Paul68