Still waiting for 'gesture of goodwill' to be paid.
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- Still waiting for 'gesture of goodwill' to be paid...
Still waiting for 'gesture of goodwill' to be paid.
on 20-12-2017 7:09 PM - last edited on 20-12-2017 9:10 PM by Mav
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Following an almighty mess up when I transferred to Plusnet in October and was left without any connection for 2 weeks, I was offered a 'gesture of goodwill'. Sadly, that was all that it was as it has still not been paid and all messages sent to @adamwalker regarding this have been ignored.
Really disappointing service and any faith that had been restored is now well and truly lost again.
Any suggestions?
Moderator's note by Mike (Mav): I have edited your post to tag Adam so, hopefully, he'll see this when he is next in.
Re: Still waiting for 'gesture of goodwill' to be paid.
20-12-2017 8:12 PM
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Re: Still waiting for 'gesture of goodwill' to be paid.
21-12-2017 2:29 PM
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I am sorry for the time it has taken for this to be resolved.
Please log in to the member centre to see the update I have added.
@Roddy Could you please DM your account username and I will look into this for you?
Re: Still waiting for 'gesture of goodwill' to be paid.
21-12-2017 5:26 PM
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Re: Still waiting for 'gesture of goodwill' to be paid.
22-12-2017 11:58 AM
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Sorry to hear that @Roddy
We'll be more than happy to look into this and discuss a gesture of goodwill.
Am I right in saying you're referring to a mobile account? -Anoush
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- Still waiting for 'gesture of goodwill' to be paid...