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Still waiting for 'gesture of goodwill' to be paid.

NetExp
Dabbler
Posts: 12
Registered: ‎19-10-2017

Still waiting for 'gesture of goodwill' to be paid.

Following an almighty mess up when I transferred to Plusnet in October and was left without any connection for 2 weeks, I was offered a 'gesture of goodwill'.  Sadly, that was all that it was as it has still not been paid and all messages sent to @adamwalker regarding this have been ignored. 

Really disappointing service and any faith that had been restored is now well and truly lost again.

Any suggestions?

Moderator's note by Mike (Mav): I have edited your post to tag Adam so, hopefully, he'll see this when he is next in.

4 REPLIES
Roddy
Newbie
Posts: 4
Registered: ‎20-11-2017

Re: Still waiting for 'gesture of goodwill' to be paid.

Same here
Plusnet Help Team
Plusnet Help Team
Posts: 472
Thanks: 97
Fixes: 13
Registered: ‎07-12-2017

Re: Still waiting for 'gesture of goodwill' to be paid.

I am sorry for the time it has taken for this to be resolved.

 

Please log in to the member centre to see the update I have added.

 

@Roddy Could you please DM your account username and I will look into this for you?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Roddy
Newbie
Posts: 4
Registered: ‎20-11-2017

Re: Still waiting for 'gesture of goodwill' to be paid.

After being mess around and not have my phone number for 2 weeks, offered compensation that never arrived I truly think I am wasting my time. I only wanted to post highlight to other users how poor my experience has been. Choose another provider that can provide a service.
Plusnet Help Team
Plusnet Help Team
Posts: 9,977
Thanks: 3,167
Fixes: 504
Registered: ‎21-04-2017

Re: Still waiting for 'gesture of goodwill' to be paid.

Sorry to hear that @Roddy

We'll be more than happy to look into this and discuss a gesture of goodwill.

Am I right in saying you're referring to a mobile account? -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team