Still waiting for 'gesture of goodwill' to be paid.

[#1]

Following an almighty mess up when I transferred to Plusnet in October and was left without any connection for 2 weeks, I was offered a 'gesture of goodwill'.  Sadly, that was all that it was as it has still not been paid and all messages sent to @adamwalker regarding this have been ignored. 

Really disappointing service and any faith that had been restored is now well and truly lost again.

Any suggestions?

Moderator's note by Mike (Mav): I have edited your post to tag Adam so, hopefully, he'll see this when he is next in.

[#2]

Same here

[#3]

I am sorry for the time it has taken for this to be resolved.

Please log in to the member centre to see the update I have added.

@Roddy Could you please DM your account username and I will look into this for you?

[#4]

After being mess around and not have my phone number for 2 weeks, offered compensation that never arrived I truly think I am wasting my time. I only wanted to post highlight to other users how poor my experience has been. Choose another provider that can provide a service.

[#5]

Sorry to hear that @Roddy

We'll be more than happy to look into this and discuss a gesture of goodwill.

Am I right in saying you're referring to a mobile account? -Anoush