Still waiting for cashback since August 2017

littlechesnut · ‎03-04-2018

HI

I joined PlusNet in August 2017 and am still waiting for the cashback!! no emails were received to claim this, I called and called waiting 30 mins at least each time only to be told that a cheque had been sent to me which I have not received they confirm cheque not cashed and that they will get in touch with the department that deal with this to contact me well the silence from this department is deafening!! no email, no calls and no letter to confirm why this could not be sorted.

so so fed up with PlusNet and cannot wait to be able to transfer to another supplied once contact finished.

Moderator's note by Mike (Mav): Changed thread title after split.

Mav · ‎06-04-2007

Moderator's note:

Post split to its own thread and title changed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Townman · ‎22-08-2007

Hi @littlechesnut,

A warm welcome to the forums.

Were you advised that the cashback had been approved ... or was it just a generic "The cheque should arrive directly?".

Was it a cashback direct from Plusnet or via an affiliate?

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EmilyD · ‎26-03-2018

Hi @littlechesnut,

Thank you for getting in touch.

I'm sorry to hear that you've not received your cashback and that you've not been provided with an update on the escalations that were raised to our marketing team. I've had a look into this for you and have added a ticket to your account with more information. The direct link to this is: https://www.plus.net/wizard/?p=view_question&id=171717388

Kind regards,
Emily

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Emily D
Plusnet Help Team