cancel
Showing results for 
Search instead for 
Did you mean: 

Still waiting for £50 cashback as promised

Natalie2611
Newbie
Posts: 4
Registered: 23-07-2017

Still waiting for £50 cashback as promised

Hi

Plusnet rang to get me to renew my broadband early and offered a £50 Cashback as it was a little more than what I was paying I was told I would get an email to claim the cashback which should arrive within 30 days I never received it so rang up to be told due to the t&cs I had rang up in time and would get it sorted and they might send me a cheque I then received an email a couple of days later to say I had forfeited as the t&cs how could I have forfeited when I never received the email in the first place? Plusnet have breached the contract I entered into with them I feel conned I wish I hadn't renewed will be going else where next time and they haven't bothered replying back to me 

10 REPLIES
Community Veteran
Posts: 4,980
Thanks: 1,153
Fixes: 28
Registered: 16-10-2014

Re: Still waiting for £50 cashback as promised

Hello @Natalie2611, and Welcome to the Forum. Have you checked your Junk email folder to see if the email was put in there? Did anyone tell you why you had apparently forfeited? Were they saying that because you were over the 30 days the offer had expired?

Natalie2611
Newbie
Posts: 4
Registered: 23-07-2017

Re: Still waiting for £50 cashback as promised

Hi

Yes I checked the junk mail nothing there the man on the phone told me I was just under the expiry date and that they would probably send a cheque then I got 1 of those plusnet has opened a question to say I forfeited they haven't replayed back to my response Thank you for responding 

Community Veteran
Posts: 4,980
Thanks: 1,153
Fixes: 28
Registered: 16-10-2014

Re: Still waiting for £50 cashback as promised

OK, I shall escalate this for you so you should hopefully get a response quite soon. It doubt it will be today due to it being Sunday, but hopefully someone will respond in a timely manner tomorrow.

Community Veteran
Posts: 6,340
Thanks: 481
Fixes: 44
Registered: 30-07-2007

Re: Still waiting for £50 cashback as promised

Community Veteran
Posts: 4,980
Thanks: 1,153
Fixes: 28
Registered: 16-10-2014

Re: Still waiting for £50 cashback as promised

@MisterW Thank for that, I've just replied to them both and we'll wait and see what the replies say before proceeding.

Natalie2611
Newbie
Posts: 4
Registered: 23-07-2017

Re: Still waiting for £50 cashback as promised

Hi

Thank you very much for your help

Kind Regards 

Natalie

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Still waiting for £50 cashback as promised

Welcome the community forums @Natalie2611

 

I've had a look over your account and responded in a bit more detail via the ticket on your account.

 

Leave this with me for now and I'll hopefully have an update some time next week when the team I need to speak to are back in the office.

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Natalie2611
Newbie
Posts: 4
Registered: 23-07-2017

Re: Still waiting for £50 cashback as promised

Hi

Still waiting for Harry B to get back k to me after saying that you would sort out my cashback very bad communication from plusnet shouldn't take this long . 

Regards Natalie 

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Still waiting for £50 cashback as promised

As per my response via the ticket on your account, I do sincerely apologise for the delayed response, however I can assure you I've not forgotten about this matter.

I've sent a chaser email today to the department I'm awaiting an answer from and will be sure to provide an update as soon as possible.

Thank you for your continued patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Still waiting for £50 cashback as promised

Further to my previous response, I've provided an update via the ticket on your account for you.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team