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Still trying to be charged for cancelled internet

Element
Dabbler
Posts: 12
Registered: ‎16-09-2016

Still trying to be charged for cancelled internet

Plus.net account:  [ Removed]

Hi, I cancelled my contract over a month ago, paid the £25 fee to completely cut the line off, paid I think it was £16 or £13 as I was half way through the billing month.

Today I received an email asking me to update my card details before 13th march so payment can be taken for broadband.

Please rectify this, thank you.

 

Moderator's note by Adie (Dvorak) removed account name from public view

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 173
Thanks: 30
Fixes: 15
Registered: ‎02-05-2017

Re: Still trying to be charged for cancelled internet

Hi @Element

 

Thanks for getting in contact, apologies for the issues you have encountered and the emails you are receiving regarding outstanding payments. It appears the account had not fully closed down which is why you were still getting emails from us. I have cancelled the account for you now with immediate effect and this should now stop any further communication.

Let us know if you need any further assistance

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
BJP
Dabbler
Posts: 13
Registered: ‎28-02-2018

Re: Still trying to be charged for cancelled internet

Hello,

I am being chased for payment on previous contract terms, despite calling Plusnet on 1 March to organise direct debit for my new contract.

My direct debit was confirmed by email by Plusnet on 1 March.

 

Please update your records.

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Still trying to be charged for cancelled internet

Cannot believe PN are still making mistakes Sad     after being fined Lips are sealed for the same thing

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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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Plusnet Help Team
Plusnet Help Team
Posts: 9,578
Thanks: 3,087
Fixes: 485
Registered: ‎21-04-2017

Re: Still trying to be charged for cancelled internet

Hi there.

From what I can see your latest invoice is as agreed in this ticket.

You can view a breakdown of your bill here.

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
BJP
Dabbler
Posts: 13
Registered: ‎28-02-2018

Re: Still trying to be charged for cancelled internet

Thank you for your message, Plusnet. 

I see from the link you sent that I have been credited a small amount, presumably to adjust to the new lower monthly rate before the new direct debit kicks in. You have sent multiple emails and texts and repeatedly interrupted my internet use, in order to demand an incorrectly high amount, completely unnecessarily.

I have tried to pay online on a number of occasions but always get a message saying the webpage may be temporarily down or moved to another address.

Plusnet Help Team
Plusnet Help Team
Posts: 9,578
Thanks: 3,087
Fixes: 485
Registered: ‎21-04-2017

Re: Still trying to be charged for cancelled internet

I have tried to pay online on a number of occasions but always get a message saying the webpage may be temporarily down or moved to another address.

If it helps I'll be happy to call you back?

Send me a PM with the best contact number if you want to go ahead.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
BJP
Dabbler
Posts: 13
Registered: ‎28-02-2018

Re: Still trying to be charged for cancelled internet

Please send me a link that works, so I can pay online, as your original link should have allowed.

Plusnet Help Team
Plusnet Help Team
Posts: 9,578
Thanks: 3,087
Fixes: 485
Registered: ‎21-04-2017

Re: Still trying to be charged for cancelled internet

You should be able to online at www.plus.net/pay

If you're not able to, mind posting up a screenshot of what you see when you do try to?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team