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Still paying more than my agreed contract renewal

sd01822
Newbie
Posts: 4
Registered: ‎06-02-2019

Still paying more than my agreed contract renewal

Can someone please tell me why I'm still paying £10 a month more than my renewed contract? I agreed a new monthly rate of about £27 once my last contract ran out. I rang up in March and was told there was a problem with the billing department and an engineer was looking into the problem! Surely after 4 weeks this problem should have been solved?

4 REPLIES 4
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Still paying more than my agreed contract renewal

 

Hi @sd01822

 

Thank you very much for raising this - I've now picked this up for you and raised a complaint for you here.

 

Please let me know if there's anything else I can do. I appreciate your patience whilst we got this resolved for you.

 

Best wishes

 

Dave

smiffy1
Pro
Posts: 242
Thanks: 90
Fixes: 1
Registered: ‎23-09-2018

Re: Still paying more than my agreed contract renewal

@sd01822  they have been trying to fix the billing problem since September last year Shocked and still have no idea when it will be fixed

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Still paying more than my agreed contract renewal

 

Hi @smiffy1

 

The issue affecting the OP is slightly different and I've updated him via the account ticket accordingly.

 

Thanks

 

Dave

smiffy1
Pro
Posts: 242
Thanks: 90
Fixes: 1
Registered: ‎23-09-2018

Re: Still paying more than my agreed contract renewal

@RandallFlagg sorry  it may be slightly different , but its still a billing error Shocked