Still paying more than my agreed contract renewal

[#1]

Can someone please tell me why I'm still paying £10 a month more than my renewed contract? I agreed a new monthly rate of about £27 once my last contract ran out. I rang up in March and was told there was a problem with the billing department and an engineer was looking into the problem! Surely after 4 weeks this problem should have been solved?

[#2]

Hi @sd01822

Thank you very much for raising this - I've now picked this up for you and raised a complaint for you here.

Please let me know if there's anything else I can do. I appreciate your patience whilst we got this resolved for you.

Best wishes

Dave

[#3]

@sd01822  they have been trying to fix the billing problem since September last year and still have no idea when it will be fixed

[#4]

Hi @smiffy1

The issue affecting the OP is slightly different and I've updated him via the account ticket accordingly.

Thanks

Dave

[#5]

@RandallFlagg sorry  it may be slightly different , but its still a billing error