Still not received refund

[#1]

Hello.
I made a post 4 weeks ago regarding a refund after cancellation. I was advised to call and deal with it over the phone.

I was put through to the appropriate team and was told that I would receive a full refund. I am still awaiting this refund.
How long does this usually take?

Shael

[#2]

Normally paid within 30 days unless you closed your DD which should be credited with your refund. Otherwise you will be posted a cheque, that's why we advise against closing DD until all accounts are settled.

[#3]

I did cancel the direct debit.
Is the timeframe the same for a cheque?

[#4]

Hi @shaelutah 

I'm sorry to hear you've not received your refund yet.

I've raised a ticket to the relevant team to look into this and as soon as we know more we'll be in touch