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Still not received email for £75 mastercard as advertised

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Newbie
Posts: 8
Registered: 3 weeks ago

Still not received email for £75 mastercard as advertised

Still have not received email regarding £75 mastercard voucher come on plusnet

14 REPLIES 14
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Newbie
Posts: 8
Registered: 3 weeks ago

Re: Still not received email for £75 mastercard as advertised

 

 

Update

Having spent over 35 minutes finally getting through, plusnet are saying that I have to wait 10 days after my service has gone live to receive email. I know I wont receive it so far not impressed at all

 

 

 

 

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Newbie
Posts: 1
Registered: 2 weeks ago

Re: Still not received email for £75 mastercard as advertised

Hi neither have I. I have chased it up several times. Purcard have said they haven't received my details from plus net.
I've phoned, been on hold for 25 minutes then cut off. The live chat doesn't work. And Facebook messenger isn't responding either.
Any suggestions?Huh
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Newbie
Posts: 8
Registered: 3 weeks ago

Re: Still not received email for £75 mastercard as advertised

Just keep trying to ring them but all you will get is fobbed off, wish I had never signed up now

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Plusnet Help Team
Plusnet Help Team
Posts: 758
Thanks: 103
Fixes: 56
Registered: ‎02-05-2017

Re: Still not received email for £75 mastercard as advertised

Fix

Hi @scotty3, thanks for getting in touch. It looks like you've since received the email and claimed the reward. Please allow 30 days for this to reach you via post. 

 

Hi @Bina7davies, it looks like you've also since claimed the reward. Again please allow up to 30 days for this to be with you. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
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Newbie
Posts: 3
Registered: 3 weeks ago

Re: Still not received email for £75 mastercard as advertised

I also have not received my £70 cashback email and have chased several time. I raised a thread here last week and still no reply...!?
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Plusnet Help Team
Plusnet Help Team
Posts: 758
Thanks: 103
Fixes: 56
Registered: ‎02-05-2017

Re: Still not received email for £75 mastercard as advertised

HI @Jackv545, thanks for getting in touch

 

It looks as though your email was sent back in May. Could you confirm if you've checked your spam/junk folder?

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
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Newbie
Posts: 3
Registered: 3 weeks ago

Re: Still not received email for £75 mastercard as advertised

Hi. Yes checked spam folder but also not there l..
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Plusnet Help Team
Plusnet Help Team
Posts: 758
Thanks: 103
Fixes: 56
Registered: ‎02-05-2017

Re: Still not received email for £75 mastercard as advertised

No worries @Jackv545, we've redeemed this on our side for you. Please allow up to 30 days for the reward to arrive via the post. 

 

Let us know if you need anything else

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
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Newbie
Posts: 1
Registered: 2 weeks ago

Re: Still not received email for £75 mastercard as advertised

Hi, We have not recieved our email either. We signed up at the start of May and have been checking the Spam folder daily. Please can you advise.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,428
Thanks: 5,392
Fixes: 913
Registered: ‎21-04-2017

Re: Still not received email for £75 mastercard as advertised

Thanks for getting in touch @mhsphouse I've looked into your cashback query and I've added a reply onto a support ticket with details of this you can view by going here: https://www.plus.net/wizard/?p=view_question&id=203208927 Let us know if there's anything else you'd need help with. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Newbie
Posts: 1
Registered: 2 weeks ago

Re: Still not received email for £75 mastercard as advertised

Hi,

 

I too had my service activated back in April but not received the reward email yet.  Can you please look into this for me?

 

Regards

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Plusnet Help Team
Plusnet Help Team
Posts: 661
Thanks: 75
Fixes: 25
Registered: ‎06-08-2018

Re: Still not received email for £75 mastercard as advertised

Thanks for getting in touch, @kazpowerhouse


I've looked into your cashback query and have responded here.


I trust this helps, let us know if you need any further assistance.        

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
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Newbie
Posts: 1
Registered: Sunday

Re: Still not received email for £75 mastercard as advertised

Hi, I haven't received an email about the MasterCard either. Signed up in May. Could you look into it for me please!?
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Plusnet Help Team
Plusnet Help Team
Posts: 293
Thanks: 36
Fixes: 16
Registered: ‎30-03-2020

Re: Still not received email for £75 mastercard as advertised

Hi there @MicHoy29 You can claim it back right now, I've emailed your claim link Smiley

 Noor
 Plusnet Help Team