Still not received email for £75 mastercard as advertised
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22-06-2020 11:49 AM
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Still have not received email regarding £75 mastercard voucher come on plusnet
Fixed! Go to the fix.
Re: Still not received email for £75 mastercard as advertised
22-06-2020 12:22 PM
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Update
Having spent over 35 minutes finally getting through, plusnet are saying that I have to wait 10 days after my service has gone live to receive email. I know I wont receive it so far not impressed at all
Re: Still not received email for £75 mastercard as advertised
22-06-2020 1:36 PM
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I've phoned, been on hold for 25 minutes then cut off. The live chat doesn't work. And Facebook messenger isn't responding either.
Any suggestions?
Re: Still not received email for £75 mastercard as advertised
22-06-2020 2:47 PM
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Just keep trying to ring them but all you will get is fobbed off, wish I had never signed up now
24-06-2020 11:32 AM
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Hi @scotty3, thanks for getting in touch. It looks like you've since received the email and claimed the reward. Please allow 30 days for this to reach you via post.
Hi @Bina7davies, it looks like you've also since claimed the reward. Again please allow up to 30 days for this to be with you.
Re: Still not received email for £75 mastercard as advertised
24-06-2020 2:14 PM
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Re: Still not received email for £75 mastercard as advertised
24-06-2020 3:45 PM
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HI @Jackv545, thanks for getting in touch
It looks as though your email was sent back in May. Could you confirm if you've checked your spam/junk folder?
Regards
Re: Still not received email for £75 mastercard as advertised
24-06-2020 3:45 PM
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Re: Still not received email for £75 mastercard as advertised
24-06-2020 3:54 PM
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No worries @Jackv545, we've redeemed this on our side for you. Please allow up to 30 days for the reward to arrive via the post.
Let us know if you need anything else
Re: Still not received email for £75 mastercard as advertised
24-06-2020 9:41 PM
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Hi, We have not recieved our email either. We signed up at the start of May and have been checking the Spam folder daily. Please can you advise.
Re: Still not received email for £75 mastercard as advertised
26-06-2020 2:35 PM
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Thanks for getting in touch @mhsphouse I've looked into your cashback query and I've added a reply onto a support ticket with details of this you can view by going here: https://www.plus.net/wizard/?p=view_question&id=203208927 Let us know if there's anything else you'd need help with.
Re: Still not received email for £75 mastercard as advertised
27-06-2020 1:40 PM
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Hi,
I too had my service activated back in April but not received the reward email yet. Can you please look into this for me?
Regards
Re: Still not received email for £75 mastercard as advertised
29-06-2020 7:54 PM
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Thanks for getting in touch, @kazpowerhouse
I've looked into your cashback query and have responded here.
I trust this helps, let us know if you need any further assistance.
Thanks - LF
Re: Still not received email for £75 mastercard as advertised
05-07-2020 1:46 PM
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Re: Still not received email for £75 mastercard as advertised
05-07-2020 1:53 PM
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Hi there @MicHoy29 You can claim it back right now, I've emailed your claim link
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