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Still no internet?

stef1989
Grafter
Posts: 38
Registered: ‎10-09-2014

Still no internet?

My internet was cut off last week and was told on the phone it would be up and running today. Unfortunately it's still not up and running.
Can someone look into this for me?

Thanks.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,003
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Still no internet?

I'm just checking this now.
[EDIT]
As per my colleagues reply here http://community.plus.net/forum/index.php/topic,142129.msg1254390.html#msg1254390 it'll take around a week for the services to be back up and running. We asked you to confirm if you were happy for that to go ahead.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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stef1989
Grafter
Posts: 38
Registered: ‎10-09-2014

Re: Still no internet?

I phoned up last week and was told itbwould be back up running on Wednesday morning (today).
Everything seems to be going wrong because there is miscommunication between your own colleagues from different departments!