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Still no £75 reward for signing up 3 months later

caranicole
Hooked
Posts: 8
Thanks: 2
Registered: ‎25-10-2020

Still no £75 reward for signing up 3 months later

I signed up to plusnet back in July and my internet was eventually activated at the beginning of August. When I signed up I was promised the £75 reward. I have patiently waited for months for this magic email to arrive allowing me to claim my money, and much like a lot of other disappointed customers it seems, I have not received it or heard anything about this. 

I cannot get through on the phone and my tweets and direct messages on Twitter are ignored. Plusnet have falsely advertised this reward to gain customers and I am a seriously disappointed. 

 

Please can someone contact me asap regarding this as otherwise I will be making a complaint to the Ombudsman. 

 

 

1 REPLY 1
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: Still no £75 reward for signing up 3 months later

Hello @caranicole, thanks for reaching out to us here. 

I'm sorry to have missed you over the phone just now, I've left a voicemail and created a support ticket for you here in regards to the actions I've taken to resolve this matter.

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team