Still no £75 reward for signing up 3 months later

[#1]

I signed up to plusnet back in July and my internet was eventually activated at the beginning of August. When I signed up I was promised the £75 reward. I have patiently waited for months for this magic email to arrive allowing me to claim my money, and much like a lot of other disappointed customers it seems, I have not received it or heard anything about this. 

I cannot get through on the phone and my tweets and direct messages on Twitter are ignored. Plusnet have falsely advertised this reward to gain customers and I am a seriously disappointed. 

Please can someone contact me asap regarding this as otherwise I will be making a complaint to the Ombudsman. 

[#2]

Hello @caranicole, thanks for reaching out to us here. 

I'm sorry to have missed you over the phone just now, I've left a voicemail and created a support ticket for you here in regards to the actions I've taken to resolve this matter.

Thanks.