Hiya @Gdog, thanks for getting in touch. I'm sorry for the delay in getting to your post.
I'm sorry to hear of the problems that you faced and that this isn't resolved, I can certainly understand you feeling disheartened and I'd like to help get this sorted for you
I have created a ticket on the account here for you with a further response: https://www.plus.net/wizard/?p=view_question&id=225012741 and if you add a reply on ticket, just let me know on here and I can get that picked up for you
If this post resolved your issue please click the 'This fixed my problem' button
| Lauren Barry|
Plusnet Help Team