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Still getting charged line rental

JoeTaylor95
Newbie
Posts: 4
Registered: 21-06-2016

Still getting charged line rental

Hi there,

 

 

Migrated my broadband and BT are still charging me line rental for my phone line however I'm also getting charged from Plusnet too has any body else had this problem?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,214
Thanks: 853
Fixes: 179
Registered: 25-03-2015

Re: Still getting charged line rental

Looks like both your phone and broadband did come over to us on 20/05/16, so if BT are still charging you I'd have to guess they maybe haven't closed your account as they should have.

 

It would be best to give them a call to ensure they stop charging you and issue a refund for the time they've been charging following 20/05/16.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team