Still getting charged line rental

[#1]

Hi there,

Migrated my broadband and BT are still charging me line rental for my phone line however I'm also getting charged from Plusnet too has any body else had this problem?

[#2]

Looks like both your phone and broadband did come over to us on 20/05/16, so if BT are still charging you I'd have to guess they maybe haven't closed your account as they should have.

It would be best to give them a call to ensure they stop charging you and issue a refund for the time they've been charging following 20/05/16.