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Still billed for broadband after migration

blackmair
Newbie
Posts: 2
Registered: 10-10-2015

Still billed for broadband after migration

Have recently moved too other supplier ,paid cancellation charges and now being billed for broadband which I don't have

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 95
Thanks: 17
Fixes: 6
Registered: 30-11-2016

Re: Still billed for broadband after migration

Hi @blackmair, if you could PM the username you held with us then I'll get this looked into for you.

 

Mark

 Mark Duell
 Plusnet Support
Plusnet Staff
Plusnet Staff
Posts: 95
Thanks: 17
Fixes: 6
Registered: 30-11-2016

Re: Still billed for broadband after migration

Good morning @blackmair.

I've had a look, and you're absolutely right. I'll wait for the payment which is going through to clear then refund that back to you and officially close the account so you are not billed any further by ourselves. Hope this helps clear up the situation for you.

Mark

 Mark Duell
 Plusnet Support
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Still billed for broadband after migration

http://www.ispreview.co.uk/index.php/2016/11/ofcom-uk-finds-broadband-isp-plusnet-may-botched-bills....

A Spokesperson for Plusnet told ISPreview.co.uk:

“We would like to apologise to our customers. This is a historic issue of a very small number of our customers being overcharged. We reported it to Ofcom and contacted all affected customers so we could arrange a full refund, before the investigation had begun. A number of new robust measures have been implemented to prevent this from happening again.”

Perhaps someone needs to tell OFCOM it is still happening!

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
blackmair
Newbie
Posts: 2
Registered: 10-10-2015

Re: Still billed for broadband after migration

Thanks for your help ,I have cancelled direct debit