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Still being charged???

Jarr
Grafter
Posts: 91
Registered: 09-04-2013

Still being charged???

I cancelled my account with plusnet but I'm still being charged for broadband. Help!
3 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Still being charged???

Hi Jarr,
Sorry about that - we'll definitely need to refund you but unfortunately the DD transaction is still going through at present - as soon as that's complete I'll refund you that (from checking your account I believe that's the only amount outstanding as the rest was all sorted when you called up to let us know) and cancel the account for you. It'll likely be next week unfortunately as it's being taken by direct debit but as soon as it's possible to refund you we'll do so.
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: Still being charged???

I have stopped my direct debit and getting emails saying i haven't paid?? I have left haven't I?
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Plusnet Help Team
Plusnet Help Team
Posts: 13,247
Thanks: 195
Fixes: 61
Registered: 27-04-2007

Re: Still being charged???

Hi NorthEasterner,
I've just checked the account and can see we've resolved that and closed the account for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team