Still being charged wrong amount
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Still being charged wrong amount
30-06-2019 7:22 PM
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I renewed my contract with an upgrade to Fibre about three months ago, I agreed £26 a month and have yet to be charged the correct amount, every month I get charged £29.98, can anyone tele when this will be sorted, i phoned CS who told me they are Working on a fix, just seen latest bill £29.98.
Re: Still being charged wrong amount
01-07-2019 9:51 AM
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Hi there.
I'm sorry to see that we're charging you more than what was agreed.
Unfortunately it looks like your product change to Unlimited Fibre Extra is stuck in the billing system and hasn't gone through yet so it's still charging you the out of contract rate of standard broadband.
I've added your account details to an open problem regarding this to be further investigated.
In the meantime I've also added a reply to a support ticket on your account which you can view here: https://www.plus.net/wizard/?p=view_question&id=191673335 and I hope helps resolve this.
Re: Still being charged wrong amount
01-07-2019 4:13 PM
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On 27 April I had an online chat and was told this issue was being auctioned. Come on Plusnet this is not a good service
Re: Still being charged wrong amount
01-07-2019 5:19 PM
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Hi @JohnF0
Thanks for getting in touch and I am sorry to hear that you are having similar issues.
While this does appear to be very similar it is a slightly different issue affecting your account so I have escalated this onto the open problem that aligns with your account issues.
I am sorry that this is ongoing and assure you that our Incident Management Team are working for a full and final resolution to your issue as quickly as possible.
I am sorry for any inconvenience that this is causing and if you have any other questions please feel free to get in touch.
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